Emergency Dispatch for Lockouts

When Every Second Counts

Lockouts are your bread and butter, and they're always urgent. A panicked customer locked out of their car in a parking lot doesn't care about your scheduling workflow. They need someone now. Emergency Dispatch is built for exactly this situation: one screen, no wizard, straight to Dispatched.

How to Use Emergency Dispatch

1. Tap the + button and select Emergency. The sheet that opens is titled Emergency Dispatch.
2. Fill in the single screen:
   • Phone number and Customer name.
   • Type, a row of three buttons: Residential, Car, Commercial. Residential is picked for you.
   • Address, City, State, and ZIP, where the lockout is happening. Start typing the address and pick the suggestion, and the city, state, and ZIP fill themselves in.
   • Assign Tech and Notes are optional.
3. Tap Dispatch Now.

The button stays greyed out until the phone, name, and full address are in, because a tech cannot drive to half an address.

What Happens Behind the Scenes

When you tap Dispatch Now, KeyBolt does several things at once:

• Customer lookup, if the phone number matches an existing customer, the job is linked to that record. If not, a new customer is created automatically with the name, phone, and address you entered.
• Job created, with the selected lockout template, default pricing, and scheduled for right now.
• Status set to Dispatched, skipping the "Scheduled" step since this is an emergency call.
• Tech notified, if you've assigned the job to a tech, they get a notification.

After Dispatch

The job appears in your Today view with Dispatched status. The assigned tech (or you, if solo) taps "Start Route" to move to En Route, then "Arrived" when on site. The rest of the flow is identical to any other job.