KeyBolt SMS Consent Collection Process

1. Overview

KeyBolt Inc. is a business management platform for locksmith shops. Locksmith businesses use KeyBolt to send transactional SMS notifications to their customers. All messages are service-related (job status updates, appointment reminders, invoice payment links). No marketing messages are sent.

On the KeyBolt Pro tier, the shop also has its own dedicated business phone number registered through A2P 10DLC. Customers may reply directly to messages and the shop's staff can respond from a shared inbox — this is two-way conversational SMS in addition to the transactional notifications listed below. The opt-out terms in Section 5 apply equally to two-way SMS.

2. Verbal Consent Script

When a customer calls a locksmith shop for service, the locksmith collects the customer's phone number as part of the service request. Before any SMS messages are sent, the locksmith obtains verbal consent using the following script:

This script covers the customer's own number and the ongoing notifications in Section 4. A payment receipt or payment declined notice sent to a different number at the customer's request is handled separately, as described at the end of Section 3: it is a single transactional message the customer asked for, it carries STOP and HELP, and it does not enroll that number in any ongoing notifications.

3. How Consent Is Recorded

When the locksmith creates or updates a customer record in the KeyBolt platform, they confirm SMS consent by toggling the “SMS Notifications” switch. This records the customer's consent status, the date consent was given, and the staff member who recorded it. Messages are only sent to customers with SMS consent enabled.

Two message types are an exception, and only at the customer's request: a payment receipt and a payment declined notice may be sent to a number the customer gives at the time of service. That covers the customer who asks for the receipt to go to a spouse's phone, and the walk-in who pays without becoming a saved customer record. Both messages are transactional and one time, they are sent only in response to the payment just taken, and they carry the same STOP and HELP instructions as every other message. No number is enrolled in ongoing notifications this way, and none is ever used for marketing. Every number is checked against our opt-out list before anything is sent, whether or not it belongs to a saved customer, and a STOP reply blocks all future messages to that number.

4. Message Types

The message types below are available on the KeyBolt Pro tier. Two-way conversational SMS (replying to customer texts from the inbox) is also covered under this consent.

5. Opt-Out Process

Customers can opt out at any time by replying STOP to any message. Upon receiving STOP, the system immediately marks the customer as opted out and no further messages are sent. Customers can also reply HELP for assistance. Customers can re-subscribe by contacting the locksmith directly.

5.1 Getting Help

For help with SMS messages, contact your locksmith shop directly or email [email protected].

6. Compliance

• Customers can reply STOP at any time to opt out or HELP for help.
• Transactional messages are limited to 1–3 per service visit, typically 2–10 per month depending on service activity. Two-way conversational SMS replies from the customer to the locksmith do not count toward this cap. Standard message and data rates may apply. Consent is not a condition of receiving locksmith services. Reply STOP to opt out at any time, or HELP for help.
• Our privacy policy and terms of service include dedicated SMS messaging sections.