KeyBolt SMS Consent Collection Process

Last updated: May 3, 2026

1. Overview

KeyBolt is a business management platform for locksmith shops. Locksmith businesses use KeyBolt to send transactional SMS notifications to their customers. All messages are service-related (job status updates, appointment reminders, invoice payment links). No marketing messages are sent.

On the KeyBolt + Phone tier, the shop also has its own dedicated business phone number registered through A2P 10DLC. Customers may reply directly to messages and the shop's staff can respond from a shared inbox — this is two-way conversational SMS in addition to the transactional notifications listed below. The opt-out terms in Section 5 apply equally to two-way SMS.

2. Verbal Consent Script

When a customer calls a locksmith shop for service, the locksmith collects the customer's phone number as part of the service request. Before any SMS messages are sent, the locksmith obtains verbal consent using the following script:

Locksmith: “I have your phone number as [phone number]. I'd like to send you a text message when I'm on my way to your location, and after the job I can text you the invoice with a payment link. We may also send you follow-up texts about your service or reply to any texts you send us. Texts are optional and not required for service. Standard message and data rates may apply. Is it okay to send you text messages at this number?”

Customer: “Yes”

Locksmith: “Great, you can reply STOP to any text to opt out at any time, or HELP for help.”

3. How Consent Is Recorded

When the locksmith creates or updates a customer record in the KeyBolt platform, they confirm SMS consent by toggling the “SMS Notifications” switch. This records the customer's consent status, the date consent was given, and the staff member who recorded it. Messages are only sent to customers with SMS consent enabled.

Platform UI Description

The KeyBolt customer form includes an “SMS Notifications” toggle. When enabled, the system records:

Consent status (true/false)
Consent date (timestamp)
The user (staff member) who recorded consent

4. Message Types

The message types below are available on the KeyBolt + Phone tier. Two-way conversational SMS (replying to customer texts from the inbox) is also covered under this consent.

On My Way Notification

Sent when the locksmith is en route to the customer.

Your locksmith from [Shop Name] is on the way! Estimated arrival: 15 minutes. Reply STOP to opt out or HELP for help.

Arrived Notification

Sent when the locksmith arrives at the customer's location.

[Shop Name] has arrived! Your locksmith is at your location. Reply STOP to opt out or HELP for help.

Invoice Payment Link

Sent after job completion with a link to pay.

Invoice #INV-0042 from [Shop Name] for $150.00 is ready. Pay here: [link] Reply STOP to opt out or HELP for help.

Appointment Reminder

Sent before a scheduled appointment.

Reminder: Your appointment with [Shop Name] is tomorrow at 2:00 PM. Reply STOP to opt out or HELP for help.

5. Opt-Out Process

Customers can opt out at any time by replying STOP to any message. Upon receiving STOP, the system immediately marks the customer as opted out and no further messages are sent. Customers can also reply HELP for assistance. Customers can re-subscribe by contacting the locksmith directly.

5.1 Getting Help

For help with SMS messages, contact your locksmith shop directly or email support@keybolt.tech.

6. Compliance

All messages include “Reply STOP to opt out or HELP for help.”
Transactional messages are limited to 1–3 per service visit, typically 2–10 per month depending on service activity. Two-way conversational SMS replies from the customer to the locksmith do not count toward this cap. Standard message and data rates may apply. Consent is not a condition of receiving locksmith services. Reply STOP to opt out at any time, or HELP for help.
Our privacy policy and terms of service include dedicated SMS messaging sections.

Questions about our SMS practices? Contact us at support@keybolt.tech