Terms of Service

1. Agreement to Terms

1.1 These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and KeyBolt (“KeyBolt,” “we,” “us,” or “our”) governing your access to and use of the KeyBolt platform, including all related websites, APIs, mobile applications, and services (collectively, the “Service”).

1.2 By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.3 If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case “you” and “your” shall refer to such entity.

1.4 If you do not agree to these Terms, you must not access or use the Service.

1.5 These Terms are effective as of April 23, 2026.

2. Definitions

2.1 “Customer Data” means all data, information, and content that you or your Authorized Users upload, submit, store, or transmit through the Service, including but not limited to customer records, job details, invoices, estimates, key codes, bitting data, safe combinations, vehicle information, photos, documents, and any other information entered into the platform.

2.2 “Authorized Users” means individuals who are authorized by you to use the Service under your Organization Account, including team members assigned the roles of owner, tech, dispatcher, or viewer.

2.3 “Organization Account” means the account representing a single locksmith business entity (organization) within the Service.

2.4 “Sensitive Locksmith Data” means key codes, bitting data, safe combinations, identity verification records, and any other data that, if disclosed, could compromise the physical security of a customer’s property or vehicle.

2.5 “Subscription Term” means the period during which you have an active paid subscription or free trial to use the Service.

2.6 “Third-Party Services” means third-party platforms, tools, and services that integrate with or are accessed through the Service, including but not limited to Stripe, Telnyx, and Resend.

2.7 “Documentation” means any user guides, help articles, API documentation, and other instructional materials made available by KeyBolt in connection with the Service.

3. The Service

3.1 KeyBolt is a cloud-based management platform designed for locksmith businesses. The Service provides job scheduling, dispatch, customer management, invoicing, estimates, inventory tracking, team management, reporting, and related tools accessible via web browser on desktop and mobile devices.

3.2 The Service is provided on an “as available” basis. We may modify, update, or discontinue features of the Service at any time. We will use commercially reasonable efforts to provide advance notice of material changes to the Service.

3.3 The Service is designed for use by professional locksmith businesses operating lawfully in their jurisdiction. The Service is not designed for, and must not be used for, consumer purposes, illegal entry, or any activity that violates applicable law.

3.4 KeyBolt may offer integrations with Third-Party Services. These integrations are provided for your convenience and do not imply endorsement. Your use of Third-Party Services is governed by their respective terms and policies.

4. Eligibility and Account Registration

4.1 You must be at least 18 years of age and capable of forming a binding contract to use the Service. By registering, you represent that you meet these requirements.

4.2 You must provide accurate, current, and complete information during registration and keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4.3 You must notify us immediately at support@keybolt.tech of any unauthorized access to or use of your account. KeyBolt is not liable for any loss or damage arising from your failure to protect your account credentials.

4.4 We reserve the right to refuse registration, suspend, or terminate accounts at our discretion, including but not limited to cases where we reasonably believe that the information provided is inaccurate, the account is being used fraudulently, or the user has violated these Terms.

5. Organization Accounts, Team Members, and Roles

5.1 Each account in KeyBolt represents one organization (locksmith business). The individual who creates the Organization Account is designated as the “owner” and is responsible for all activity within the organization, including actions taken by Authorized Users.

5.2 The owner may invite team members and assign roles (owner, tech, dispatcher, or viewer). Each role has different permissions within the Service. The owner is responsible for ensuring that role assignments are appropriate and that Authorized Users comply with these Terms.

5.3 You are responsible for the actions of all Authorized Users under your Organization Account. If an Authorized User violates these Terms, it will be considered a violation by you, and we may take action against the Organization Account accordingly.

6. Customer Obligations, Acceptable Use, and Sensitive Locksmith Data Controls

6.1 You agree to use the Service only for lawful business purposes related to locksmith services. You must comply with all applicable local, state, national, and international laws and regulations in connection with your use of the Service.

6.2 You must not:

• Use the Service to facilitate unauthorized access to any property or vehicle
• Share customer key codes, bitting data, safe combinations, or other Sensitive Locksmith Data with any person or entity outside your organization
• Attempt to reverse engineer, decompile, disassemble, or extract source code from the Service
• Use automated tools, bots, scrapers, or other means to access, collect, or extract data from the Service
• Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party’s use of the Service
• Sublicense, resell, rent, lease, or otherwise make the Service available to any third party except as expressly permitted
• Upload or transmit viruses, malware, or any other malicious code through the Service
• Use the Service to store or transmit content that is illegal, defamatory, obscene, or that infringes on the rights of any third party

6.3 You acknowledge that Sensitive Locksmith Data entered into the Service (key codes, bitting data, safe combinations, identity verification records) carries inherent security risks if disclosed. You are responsible for implementing appropriate internal controls, policies, and procedures governing your team members’ access to and handling of such data.

6.4 KeyBolt implements technical safeguards for Sensitive Locksmith Data, including encryption at rest, row-level security, and exclusion from application logs and analytics. However, KeyBolt does not guarantee that Sensitive Locksmith Data is immune from all security threats, and you acknowledge that no system can provide absolute security.

6.5 You are solely responsible for verifying the identity of individuals for whom you perform lockout services. KeyBolt provides identity verification features (photo capture, signature) as tools to assist you, but the legal obligation to confirm rightful access rests with you.

6.6 We reserve the right to investigate and take appropriate action, including suspension or termination, if we reasonably believe you have violated this Section 6.

7. Customer Data, Data Ownership, Confidentiality, and Data Processing

7.1 You retain full ownership of all Customer Data. KeyBolt does not claim any ownership rights to Customer Data. Nothing in these Terms transfers ownership of Customer Data from you to KeyBolt.

7.2 You grant KeyBolt a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Data solely as necessary to provide, maintain, and improve the Service and to comply with applicable law.

7.3 KeyBolt will treat Customer Data as confidential information. We will not access, use, or disclose Customer Data except as necessary to provide the Service, as required by law, or as authorized by you.

7.4 KeyBolt may generate and use aggregated, anonymized, or de-identified data derived from your use of the Service for purposes such as analytics, benchmarking, and service improvement, provided that such data does not identify you, your organization, or any of your customers.

7.5 You represent and warrant that you have all necessary rights, consents, and permissions to submit Customer Data to the Service and to grant the licenses described herein. You are responsible for ensuring that your collection, use, and storage of Customer Data through the Service complies with all applicable privacy laws and regulations.

7.6 Upon termination of your account, you may request an export of your Customer Data in a standard machine-readable format (CSV or JSON) within ninety (90) days of termination. After this period, we may permanently delete your Customer Data in accordance with our data retention practices described in Section 14.

7.7 KeyBolt will promptly notify you of any legally compelled disclosure of Customer Data (unless prohibited by law) and will cooperate with you to limit the scope of such disclosure.

7.8 Data Processing. To the extent KeyBolt processes personal data on your behalf as a data processor under applicable data protection law (including GDPR), the parties agree that such processing is governed by KeyBolt’s Data Processing Addendum, which is incorporated into these Terms by reference. The DPA covers processing instructions, confidentiality obligations, sub-processor authorization, data subject rights facilitation, data deletion and return obligations, and audit rights. To request a copy of the DPA, contact privacy@keybolt.tech.

8. Third-Party Services and Integrations

8.1 The Service integrates with the following Third-Party Services:

• Stripe — payment processing, invoicing, and Stripe Connect for multi-tenant payment handling. Receives customer name, email, invoice amounts, and payment information.
• Resend — transactional email delivery. Receives recipient email addresses and email content.
• Telnyx — voice + SMS carrier (Pro plan). Receives phone numbers, call audio, and SMS content. Each shop’s own Telnyx account is billed at carrier rates.
• Supabase — database hosting, authentication, file storage, and real-time services.
• Vercel — application hosting and deployment.
• Sentry — error tracking, performance monitoring, and session replay for application reliability.
• Google Places API — address autocomplete. Receives partial address text typed by users; no other customer data is sent.
• Cloudflare Turnstile — bot detection and CAPTCHA verification.

8.2 Your use of Third-Party Services is governed by the respective terms of service and privacy policies of those providers. KeyBolt is not responsible for the practices, availability, or security of any Third-Party Service. You acknowledge that data shared with Third-Party Services is subject to those providers’ terms.

8.3 We may add, modify, or remove integrations with Third-Party Services at any time. We will use commercially reasonable efforts to provide notice of changes that materially affect your use of the Service.

9. Billing, Trial, Subscription Term, Taxes, and Plan Limits

9.1 KeyBolt offers a 14-day free trial. During the trial period, you have access to all features of the Service. No credit card is required to begin the trial unless otherwise indicated at the time of registration.

9.2 After the trial period, continued use of the Service requires a paid subscription. KeyBolt offers two subscription tiers: (a) Basic at the current rate of $59 USD per month, which includes the management software (jobs, dispatch, customers, invoices, estimates, inventory, reports, tags, sticky notes); and (b) KeyBolt + Phone at the current rate of $99 USD per month, which adds the built-in business phone line, browser softphone, two-way SMS shared inbox, IVR menu, call recording, transcripts, and the unified communications inbox (collectively, the “Subscription Fee”). You may switch tiers at any time from the Settings → Billing area; changes are prorated automatically by Stripe. If you do not subscribe at the end of your trial, your access to the Service will be suspended.

9.3 Subscription Fees are billed monthly in advance via Stripe. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

9.4 All Subscription Fees are non-refundable except as required by applicable law. No credits or refunds will be issued for partial months of service, account downgrades, or unused features.

9.5 We reserve the right to change our Subscription Fees at any time. We will provide at least thirty (30) days’ written notice (via email or in-app notification) before any price increase takes effect. Your continued use of the Service after the price change constitutes acceptance of the new pricing.

9.6 You are responsible for all applicable taxes, duties, and levies associated with your subscription, excluding taxes on KeyBolt’s net income. If KeyBolt is required to collect taxes on your behalf, such taxes will be added to your invoice.

9.7 If your payment method fails or your account becomes past due, we may suspend access to the Service until payment is received. We will make reasonable attempts to notify you of payment failures before suspending your account.

9.8 The Service includes the following usage limits, which may be updated from time to time: up to 5 team members per organization, 750 emails per month, 400 transactional SMS messages per month, and 5 GB of file storage. Usage beyond these limits may result in temporary restrictions until the next billing cycle or require a plan upgrade.

9.9 Carrier pass-through (KeyBolt + Phone). On the KeyBolt + Phone tier, voice and SMS usage is billed by Telnyx, your underlying carrier, separately from KeyBolt’s Subscription Fee. KeyBolt does not mark up, bundle, or take a margin on voice minutes, SMS messages, MMS messages, phone-number rentals, A2P 10DLC registration fees, or any other carrier-billed item; the carrier invoice goes directly to your Telnyx account. Typical small shop usage runs $80–$130 USD per month at carrier rates in addition to the Subscription Fee. Carrier pricing is controlled by Telnyx and may change.

9.9 You may manage your subscription, view billing history, and update payment methods through the Stripe Customer Portal accessible from the Settings page within the Service.

10. Payments, Stripe Checkout, and Stripe Connect

10.1 All payment processing for KeyBolt subscriptions is handled by Stripe, Inc. (“Stripe”). By subscribing to KeyBolt, you agree to Stripe’s Terms of Service and Privacy Policy.

10.2 KeyBolt uses the Stripe Invoicing API to enable you to send invoices to your customers. Invoice payments are processed through Stripe-hosted invoice pages, which means your customers’ payment information is collected and processed directly by Stripe. KeyBolt never sees, processes, or stores your customers’ full credit card numbers.

10.3 To send invoices and receive payments from your customers, you must set up a Stripe Connect Express account through the Service. By connecting a Stripe account, you agree to the Stripe Connected Account Agreement. KeyBolt facilitates the connection but is not a party to the financial transactions between you and your customers.

10.4 Stripe may charge processing fees on payments received through your Stripe Connect account. These fees are determined by Stripe and are separate from KeyBolt’s Subscription Fees. You are responsible for understanding and accepting Stripe’s fee structure.

10.5 KeyBolt supports recording of non-Stripe payments (cash, check, other) for bookkeeping purposes. KeyBolt does not process these payments and is not responsible for disputes arising from non-Stripe payment methods.

10.6 You acknowledge that KeyBolt is not a financial institution, payment processor, or money services business. KeyBolt provides software tools that integrate with third-party payment processors.

11. SMS and Communications Compliance

11.1 The Service allows you to send transactional SMS messages and emails to your customers via Telnyx (SMS, on the Pro plan) and Resend (email). By using these communication features, you agree to comply with all applicable laws and the requirements of this Section 11.

11.2 You must obtain prior express consent from each customer before sending any SMS messages. You are responsible for documenting and maintaining records of consent. KeyBolt provides consent-tracking tools within the customer record, but the legal obligation to obtain and maintain valid consent rests solely with you.

11.3 SMS messages sent through the Service must be limited to service-related, transactional communications, including:

• “On My Way” notifications when a tech is en route
• Appointment reminders for scheduled jobs
• Invoice payment links after job completion

Marketing, promotional, or advertising messages are strictly prohibited through the Service.

11.4 All SMS messages must include opt-out instructions (e.g., “Reply STOP to opt out”). You must immediately honor opt-out requests and cease all SMS communication to customers who reply STOP or otherwise revoke consent. You must not re-add opted-out numbers without obtaining fresh consent.

11.5 You are responsible for complying with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable federal, state, and local regulations regarding SMS and email communications. KeyBolt provides the technical infrastructure for sending messages but does not assume responsibility for your compliance with these laws.

11.6 Message and data rates may apply to your customers. Carriers are not liable for delayed or undelivered messages. Message frequency is limited to 1–3 messages per service interaction for transactional sends. Monthly SMS quotas apply as described in Section 9.8. Two-way conversational SMS is available on the KeyBolt + Phone tier and is billed by Telnyx at carrier rates.

11.7 A2P 10DLC (KeyBolt + Phone). US mobile carriers require all application-to-person SMS to be sent under a registered brand and campaign through the A2P 10DLC program. KeyBolt provides an in-app workflow to register your brand and campaign through Telnyx. You are responsible for the accuracy of the information you submit (legal entity name, EIN or sole-proprietor mobile number, website, sample messages). False or misleading registration information can lead to your campaign being rejected by carriers, your shop number being suspended, or fines passed through from carrier compliance. You agree to re-verify your registration when prompted.

11a. Voice Calls and Recording (KeyBolt + Phone)

11a.1 Scope. This Section applies only to Subscribers on the KeyBolt + Phone tier.

11a.2 Mandatory recording. Every inbound and outbound call placed through a KeyBolt + Phone shop number is recorded and automatically transcribed by Telnyx (English and Spanish). Recordings and transcripts are stored on the call record. Recording cannot be selectively disabled per call.

11a.3 Audible disclosure. The Service plays an audible disclosure (“This call will be recorded for quality and training”) at the start of every inbound call before any tech is rung. This disclosure is platform-controlled and cannot be removed by the Subscriber.

11a.4 Two-party consent compliance. Several US states (including but not limited to California, Florida, Pennsylvania, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, and Washington) require all parties to a call to consent to recording. While the audible disclosure described in 11a.3 is intended to support compliance with the audible-notice requirement in those jurisdictions, you remain solely responsible for confirming that your use of call recording — including outbound calls you place to End Customers in those jurisdictions — complies with applicable federal and state law. KeyBolt is not providing legal advice, and the disclosure language is not a substitute for advice of counsel familiar with your operating jurisdictions.

11a.5 Telnyx as carrier. Voice service is provided through Telnyx LLC operating as the underlying CLEC/carrier. By using KeyBolt + Phone, you also agree to Telnyx’s acceptable use policy and any rules that govern your specific shop number (including 911 / E911 obligations, number portability rules, and toll fraud monitoring).

11a.6 Number ownership. Phone numbers assigned to your shop through KeyBolt + Phone (whether ported in or newly purchased) are issued under your Telnyx subaccount. You may port out your number to another carrier at any time, subject to standard porting rules. Cancellation of your KeyBolt subscription does not automatically release the underlying phone number; you remain responsible for porting out or releasing the number with Telnyx directly.

11a.7 Acceptable use. You agree not to use KeyBolt + Phone for unsolicited marketing or sales calls, robocalls, autodialed calls without prior express consent, calls to numbers on the National Do Not Call Registry without an established business relationship, or any other use prohibited by the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, or analogous state law.

11a.8 911 / Emergency calls. The browser softphone provided as part of KeyBolt + Phone is intended for routine business calls and is not a primary line replacement. Emergency calls (911 / E911) placed from the browser softphone may not deliver location information accurately. Do not rely on the browser softphone for emergency communication.

12. Intellectual Property; License; Feedback; Restrictions

12.1 KeyBolt and its licensors retain all right, title, and interest in and to the Service, including all software, technology, designs, trademarks, service marks, logos, and other intellectual property embodied in or related to the Service. These Terms do not grant you any rights to use KeyBolt’s trademarks or branding without our prior written consent.

12.2 Subject to your compliance with these Terms and payment of applicable fees, KeyBolt grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the Subscription Term solely for your internal business operations as a locksmith business.

12.3 If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant KeyBolt a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without restriction or obligation to you. Feedback does not include Customer Data.

12.4 You must not: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble any part of the Service; (c) access the Service to build a competitive product or service; (d) remove or alter any proprietary notices or labels on the Service; or (e) use the Service in a manner that exceeds the scope of the license granted herein.

13. Support, Availability, and No SLA

13.1 KeyBolt provides customer support via email at support@keybolt.tech. We will use commercially reasonable efforts to respond to support inquiries within two (2) business days. Support is available in English only.

13.2 We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to scheduled maintenance, updates, third-party service outages, or circumstances beyond our reasonable control. We will use commercially reasonable efforts to provide advance notice of scheduled maintenance.

13.3 KEYBOLT DOES NOT OFFER A SERVICE LEVEL AGREEMENT (SLA). NO SPECIFIC UPTIME PERCENTAGE IS GUARANTEED. YOU ACKNOWLEDGE THAT THE SERVICE MAY EXPERIENCE DOWNTIME AND THAT KEYBOLT SHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM SERVICE UNAVAILABILITY.

14. Suspension, Termination, and Data Retention

14.1 You may cancel your subscription at any time through the Settings page within the Service or by contacting support@keybolt.tech. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the period for which you have paid.

14.2 KeyBolt may suspend or restrict your access to the Service immediately if: (a) you materially breach these Terms; (b) your account is past due for more than fifteen (15) days; (c) we reasonably believe your use poses a security risk to the Service or other users; or (d) we are required to do so by law.

14.3 KeyBolt may terminate your account for cause with thirty (30) days’ written notice if you fail to cure a material breach within that notice period. We may terminate immediately without notice in cases of fraud, illegal activity, or repeated violations.

14.4 Upon account deletion, your data is handled in three categories: (a) personally identifiable information (team profiles, customer names, contact details, sensitive locksmith data such as key codes and safe combinations) is permanently and irreversibly deleted immediately; (b) financial records (invoices, payments, credit memos, estimates) are soft-deleted and retained for up to seven (7) years for tax and compliance purposes, after which they are permanently removed; and (c) audit logs are retained indefinitely in anonymized form. You are responsible for exporting any data you wish to retain before initiating account deletion. Data export is available via CSV from the QuickBooks integration page while your account is active.

14.5 The following provisions survive termination of these Terms: Sections 7 (Customer Data and Data Ownership), 12 (Intellectual Property), 15 (Warranty Disclaimer), 16 (Limitation of Liability), 17 (Indemnification), 18 (Dispute Resolution), and 19 (Governing Law).

15. Warranty Disclaimer

15.1 THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

15.2 WITHOUT LIMITING THE FOREGOING, KEYBOLT DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE WILL BE COMPATIBLE WITH YOUR HARDWARE, SOFTWARE, OR NETWORK ENVIRONMENT.

15.3 YOU ACKNOWLEDGE THAT KEYBOLT IS A SOFTWARE TOOL AND DOES NOT PROVIDE LOCKSMITH SERVICES, LEGAL ADVICE, FINANCIAL ADVICE, OR TAX ADVICE. YOU ARE SOLELY RESPONSIBLE FOR YOUR BUSINESS DECISIONS, COMPLIANCE WITH APPLICABLE LAWS, AND THE ACCURACY OF DATA ENTERED INTO THE SERVICE. KEYBOLT IS NOT RESPONSIBLE FOR ANY LOSSES ARISING FROM YOUR RELIANCE ON THE SERVICE FOR CRITICAL BUSINESS OPERATIONS.

16. Limitation of Liability

16.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KEYBOLT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL; COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR ANY OTHER INTANGIBLE LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF KEYBOLT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KEYBOLT’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO KEYBOLT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

16.3 THE LIMITATIONS IN THIS SECTION 16 APPLY REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, AND EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

16.4 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

17. Indemnification

17.1 You agree to indemnify, defend, and hold harmless KeyBolt, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your Customer Data or Sensitive Locksmith Data; (e) your SMS or email communications sent through the Service; (f) any dispute between you and your customers; or (g) your infringement of any third-party rights.

17.2 KeyBolt reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with KeyBolt’s defense of such claims. You shall not settle any claim without KeyBolt’s prior written consent.

18. Dispute Resolution, Mandatory Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

18.1 Informal Resolution. Before filing any formal dispute, you agree to first attempt to resolve the dispute informally by contacting us at support@keybolt.tech with a written description of the dispute. We will attempt to resolve the dispute informally within sixty (60) days.

18.2 Binding Arbitration. If a dispute cannot be resolved informally within sixty (60) days, either party may initiate binding arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally settled by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules.

18.3 The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties, or if the parties cannot agree, by a single arbitrator appointed by the AAA. The arbitration shall take place in Wilmington, Delaware, or, at your election, may be conducted by telephone, videoconference, or based solely on written submissions.

18.4 The arbitrator shall have the authority to award any remedy that would be available in court, including injunctive relief, specific performance, and damages. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

18.5 Each party shall bear its own costs and attorneys’ fees in connection with the arbitration. The arbitration filing fees shall be shared equally unless the arbitrator determines that a different allocation is appropriate. If you demonstrate that the costs of arbitration are prohibitive compared to litigation, KeyBolt will pay as much of the filing and hearing fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.

18.6 CLASS ACTION WAIVER. YOU AND KEYBOLT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR SHALL NOT HAVE THE AUTHORITY TO CONSOLIDATE CLAIMS OF MORE THAN ONE PARTY OR TO PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

18.7 Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, YOU AND KEYBOLT WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING UNDER OR RELATING TO THESE TERMS.

18.8 Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Claims in small claims court are also exempt from arbitration, provided the claim falls within the court’s jurisdictional limits.

18.9 Opt-Out. You may opt out of the arbitration and class action waiver provisions of this Section 18 by sending written notice to support@keybolt.tech within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, mailing address, and a clear statement that you wish to opt out of arbitration. If you opt out, the Governing Law and jurisdiction provisions of Section 19 will apply.

18.10 Survival. This Section 18 shall survive termination of these Terms and your use of the Service.

19. Governing Law

19.1 These Terms and any disputes arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

19.2 To the extent that arbitration does not apply (including if you opt out under Section 18.9), you consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware, for any legal proceedings arising out of or relating to these Terms.

20. Changes to These Terms

20.1 We reserve the right to modify these Terms at any time. We will notify you of material changes by sending an email to the address associated with your account and/or by posting a prominent notice within the Service at least thirty (30) days before the changes take effect. The “last updated” date at the top of these Terms will reflect the most recent revision.

20.2 Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the changes take effect. Continued use after the effective date is deemed acceptance.

21. Miscellaneous

21.1 Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and KeyBolt with respect to the Service and supersede all prior or contemporaneous agreements, representations, and understandings, whether written or oral.

21.2 Severability. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21.3 Waiver. The failure of KeyBolt to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of KeyBolt.

21.4 Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without KeyBolt’s prior written consent. KeyBolt may assign these Terms without restriction in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms.

21.5 Force Majeure. KeyBolt shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, or third-party service outages.

21.6 Notices. All notices under these Terms must be in writing and sent to the email address associated with your account (for notices to you) or to support@keybolt.tech (for notices to KeyBolt). Notices are deemed received upon delivery for email.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: