Send an Appointment Confirmation

Use Send confirmation on a scheduled job to tell the customer when you are coming. Email works on both plans. Text needs KeyBolt Pro and a ready shop line. Saving or moving a job does not itself send this confirmation.

Review and Send

1. Open the job and choose Send confirmation.
2. Check the customer, service address, date, and arrival details. Times use the shop's time zone.
3. Choose the email addresses and, when available, text delivery.
4. Review the confirmation and send.

If there is no future appointment time, set or update the schedule first. A missing customer, unavailable number, or opted-out text recipient can also prevent sending; follow the reason shown.

If Only Part of the Send Works

Read the result for each channel. If the email went out but the text failed, retry the text only. Use Activity to check a send before repeating it.

When Plans Change

Reschedule the job, then review and send a new confirmation. Customer replies to the email return to the linked conversation when available. This is a message you choose to send, not an automatic appointment-reminder schedule.

Last reviewed October 12, 2026.