Delete your KeyBolt account

You can permanently delete your KeyBolt account from the app. If you cannot sign in, you can ask us to start the process for you.

Delete your account in the app

Sign in to the KeyBolt mobile app.
Open More, then choose Delete account.
Enter the requested confirmation and your current password.
Confirm the permanent deletion.

If you are the shop owner, this disables the shop, cancels its KeyBolt subscription, and starts deletion for the shop and every member account. If you are a team member, this deletes your login and shop membership. The shop keeps its shared business records and history.

If you cannot sign in

Email [email protected] from the email address associated with your KeyBolt account. Use the subject “KeyBolt Account Deletion Request.” We will verify your identity before processing the request and aim to respond within 30 days.

What is deleted and what is retained

Deletion processing starts after confirmation or identity verification and normally finishes within 24 hours.
Non-financial data, files, and authentication credentials are permanently deleted as described in our Privacy Policy.
Financial records and customer records may be retained for up to 7 years for tax and legal record-keeping requirements. Estimates are retained for 90 days after deletion.
Audit entries follow the retention and archival periods described in our Privacy Policy.

See Privacy Policy, Section 10 for the complete retention details.