KeyBoltInbox & Colabs
Every call, text, and email about one piece of work, in one place.
What is the Inbox (Colab)?The Inbox is the one place where every call, text, email, and Google Local Service Ads (LSA) lead lands. KeyBolt groups everything from one customer interaction into a single th...Convert and Merge ColabsA Colab isn't just a conversation. It's a lead you can turn into real work. Every Colab can become one of two things:Attach a Colab to a Job You Already MadeSometimes the job is already in KeyBolt and the conversation is sitting in a separate Colab. Attach joins the two without changing either one. The Colab keeps its number, the jo...Multi-Tech Handoff in a ColabReal shops aren't one-person operations. A dispatcher takes the call, a tech does the work, and the owner sometimes jumps in for a tricky customer. A Colab is built for exactly...Replying to a Customer from a ColabOpen any Colab and scroll to the bottom. The box there is the composer, where you reply to the customer and add things to the timeline. It splits into two parts: Reply to custom...Colab Statuses, Closing, and ReopeningEvery Colab has a status, shown as a colored pill. It tells you where the lead or job stands. This applies on both plans, Basic and KeyBolt Pro.Archive a Colab Instead of Closing ItArchive takes a Colab out of your Inbox without closing it, and you can undo it any time with Restore. Close and Cancel are permanent: there is no reopen button. So if there is...Report Junk in the InboxReport junk closes robocalls, spam email, and wrong numbers as spam and takes them out of your Inbox in one action. Owners, managers, and dispatchers can use it, on both plans.Linking a Colab to a CustomerWhen a call, text, or email comes in from a number or address KeyBolt doesn't recognize, it makes an Unassociated Colab. It's a real lead, it just isn't tied to anyone in your c...Your Shop's Inbound Email AddressEvery shop on KeyBolt gets its own customer-facing email address. When a customer emails it, the message lands right in your Inbox as a new Colab, with the email and any photos...Reply to Inbound EmailsWhen a customer emails your shop, the message opens as a Colab in your Inbox. You reply without leaving KeyBolt, and your answer goes out from your own shop address. This works...Turn an Email Into a Job DraftWhen a customer or property manager emails your shop, KeyBolt's AI reads the message and pulls out the details a job needs. A blue AI read this email banner appears on the Colab...
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