Connect Facebook Messenger

The shop owner can connect a Facebook Page in Integrations > Facebook Messenger on the website. Customer messages to that Page appear in your KeyBolt Inbox, and you can reply from the Colab.

Connect the Page

1. Sign in to KeyBolt as the owner and open Facebook Messenger under Integrations.
2. Tap Connect Facebook Page.
3. Sign in to Facebook with an account that manages the Page and complete the permission steps.
4. If you manage several Pages, select the one for this shop when asked.
5. Return to KeyBolt and check the Page and connection status.

Reply in the Inbox

Open the customer's Colab and choose Reply on Facebook. This sends to Messenger, not to email or your shop texting line. Standard replies are limited to 24 hours after the customer's last message; the composer explains the window. If it has expired, continue in Facebook or use another available customer channel.

If Messages Stop Arriving

Check the integration for a reconnect notice. Use Reconnect Facebook Page and finish the sign-in steps. If setup is unavailable, contact KeyBolt support. Send a fresh test message after reconnecting.