Find Calls, Changes, and Sent Messages in Activity

Open Activity to find calls and messages across your shop without opening each Colab. On the phone, it is under More. Your role controls which activity and tabs you can see.

Choose the Right Tab

• Calls & messages: the communication feed for people who can use the Inbox.
• Changes: recorded edits and actions, available with audit-log permission.
• Sent log: outbound email and text delivery records, also requiring audit-log permission.

The web page offers all three tabs when permitted. The phone's Activity feed and available filters can differ by app version.

Narrow the Search

Use the filters offered for date, person, channel, direction, customer, or job. A shortcut opened from a Colab can start with that conversation's customer or contact details already selected. Clear those filters if you meant to search the whole shop.

Check a Send Before Repeating It

Open the relevant message or delivery record and read its status. Sending and delivery are different stages. If one channel succeeded and another failed, retry only the failed channel. A missing tab usually means your role cannot view it; ask the owner rather than assuming the record was deleted.

For work-specific changes, see Follow Linked Work and Its History.

Last reviewed October 12, 2026.