Connect Instagram DMs When Available

If Instagram DMs appears in Integrations, the shop owner can connect an Instagram professional account. Incoming direct messages then appear in the KeyBolt Inbox. Availability depends on whether this integration is enabled for your shop.

Connect Your Account

1. Open Integrations > Instagram DMs on the website as the owner.
2. Tap Connect Instagram account.
3. Sign in with the professional account and finish the permission steps.
4. Return to KeyBolt and check the connected account.

Answer a Message

Open its Colab and choose Reply on Instagram. Standard replies are limited to 24 hours after the customer's last message. Check the composer before sending; if the window has ended, continue in Instagram or another available channel.

Reconnect or Check Availability

A reconnect notice means the saved connection needs attention. Tap Reconnect Instagram and finish setup. If the Instagram row does not appear, contact support about availability rather than trying to connect from an old link.