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KeyBolt

Connect Your Customer Message Channels

Open Integrations in the website's sidebar to connect the places customers reach your shop. Messages land in the Inbox as Colabs, where your team can read and reply alongside the work.

What You Can Connect

  • Facebook Messenger: messages to your Facebook Page.
  • Email forwarding: your existing mailbox forwards into your shop's branded inbound address.
  • Google LSA: leads, replies, settings, and performance on KeyBolt Pro.
  • Yelp leads and Instagram DMs: shown when these integrations are enabled for your shop.

The owner connects Facebook, Instagram, and Yelp. Other rows depend on your role and plan. If a row is absent, it may not be available to your shop or account yet.

Read the Connection Status

Connected means the connection is saved. Needs reconnect asks you to reopen that integration and sign in again. Yelp can show Replies off even while leads are arriving. Email's Address set means you have an inbound address; you still need to set forwarding in your existing mailbox.

Open a row for its setup and troubleshooting. After connecting, send a test customer message and check that it reaches the Inbox and that your reply reaches the original channel.

Guides

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Connect Instagram DMs When AvailableConnect Yelp Leads Through ZapierConnect Facebook MessengerWhat is the Inbox (Colab)?Convert and Merge ColabsAttach a Colab to a Job You Already MadeMulti-Tech Handoff in a ColabReply, Add Notes, Photos, and Files in a ColabColab Statuses, Closing, and ReopeningArchive a Colab Instead of Closing ItReport Junk in the InboxLinking a Colab to a CustomerYour Shop's Inbound Email AddressReply to Inbound EmailsTurn an Email Into a Job Draft

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