Job Status Workflow

A job's status tells the crew and office where the work stands. Use the action shown on the job, then check that it saved. Shops using the Dispatch board can use their own status names, work timers, and completion requirements.

The Standard Field Steps

1. Scheduled or Dispatched: booked or assigned. Tap Start Route when leaving.
2. En Route: driving. Tap Arrived at the site. On Pro, the On My Way option can send the customer an ETA when your shop has enabled it.
3. On Site: doing the work. Tap Complete Job when finished.
4. Completed: work finished and ready for billing. Open the bill to review its lines and send it.
5. Invoiced: billing has started. Whether the customer has paid is tracked on the bill separately.

Your Shop's Statuses and Timer

With Dispatch enabled, your shop can replace the standard labels and add office steps. A working status runs the work timer; a paused status stops it while the tech stays on site. Resume when work starts again. Follow the status actions your shop has set up rather than relying on a particular color. See Set Up Job Statuses and Completion Proof.

Pausing on site and ending a trip for a later return are different. See Put Work on Hold and Book a Return Visit.

Finish With the Required Proof

If your shop requires photos, notes, or a signature, collect them before confirming completion. A blocked status change leaves the job and timer as they were. A counter drop-off uses Ready for pickup and Picked up instead of driving and arrival steps. See Track Counter Drop-offs.

Correct a Status or Cancel Work

Use Change status when offered. Reopening completed or invoiced work asks for confirmation and can void its draft bill. Sent bills and recorded payments can block reopening; follow the message and settle the billing record first. Your role controls which changes are available.

Cancel work that will not go ahead. It stays in the full job list under the Cancelled filter.

Working Without Signal

The native app can queue supported field status changes while offline. Wait for sync before treating another device as up to date. Scheduling, billing, and other server-checked actions may still need a connection. A browser needs internet. See Using the App With No Signal.

Last reviewed October 12, 2026.