Call Recordings, Transcripts and Summaries

Where Your Recordings Live

Calls to and from your KeyBolt line are recorded from the moment they are picked up, voicemails and AI calls included. That covers calls you make from the browser or the app, too. The recording, a written transcript, and a short AI summary all show up on that call's entry in your Inbox, on the customer's Colab. Press play, or read the transcript instead when you are somewhere you cannot listen.

Turn Recording or the Notice Off

Recording is your choice. Tap Phone & SMS in the left sidebar, then the Call flow tab, and find Call recording.

• Record calls turns recording on or off for every call, in and out. With it off there is no recording, transcript or summary for calls your team answers. Voicemails are still saved, and the AI receptionist still keeps a written record of its calls.
• Tell customers the call is recorded plays "This call will be recorded for quality and training." On calls coming in, the caller hears it before your phones ring. On calls you make, the customer hears it when they pick up.

Keep Recordings Past 30 Days

1. Tap Phone & SMS in the left sidebar, then the Call flow tab.
2. Scroll to the Keep recordings card.
3. Turn on Save recordings automatically.

KeyBolt then copies every recording into your own account a few days before the carrier deletes it, so you never lose one. Saved recordings count toward your storage: 25 GB on Basic, 50 GB on KeyBolt Pro. Check what is using space in Settings > Subscription.

Tell Callers They Are Being Recorded

The recording notice is its own switch, Tell customers the call is recorded, covered in Turn Recording or the Notice Off above. It plays whether or not you have a greeting, so there is no need to type it into your greeting too. Leave it on unless you are sure your state allows recording without telling the other side.

Transcripts and Summaries Need AI Turned On

The audio recording works on its own. The written transcript and the AI summary do not: your shop has to allow AI features first, in Settings on the AI tab. Without that you get the recording and no text, and nothing on the call says why.

What Recordings Are Good For

• Checking an address or a gate code nobody wrote down.
• Settling a disagreement about what was quoted.
• Hearing how a new tech handles a lockout call.

Listen, Seek, and Retry

Use the playback controls to pause or jump to a point in the recording. On the phone, drag the seek bar to the part you need. If the recording cannot load, read the explanation and retry when offered; waiting for a carrier recording and an expired recording are different problems.

When a call is handed to the AI, the Colab can show both parts so you can follow the conversation after the tech leaves. Tap a highlighted street address in the summary or transcript to open map choices or copy it.