Send a Receipt

Open any bill that is fully paid and tap Send Receipt. If the customer has an email saved, it goes there. If not, KeyBolt asks you for an address. The address does not have to be saved on the customer, so a walk-in or a property manager's bookkeeper is no problem: type whatever they tell you.

Right After You Take a Card

As soon as a card payment goes through, the payment screen offers a receipt before you close it:

• Email a receipt, to any address you type.
• Text a receipt, to any number you type. This sends from your own business line, so it needs KeyBolt Pro and an active subscription.

Give it a second after "Payment collected" before you tap Send. KeyBolt waits for the charge to settle, and a receipt won't go out until the bill reads paid.

What Your Customer Gets

The email receipt comes with a PDF attached. It has your logo, everything on the bill, and a clear PAID mark with the date and how they paid.

The text receipt includes a picture of the receipt, with the same PAID mark, the items and the total. It leaves out the customer's name, phone, email and address, in case the number was typed wrong, so keep those out of your line items too. A text with a picture costs a little more to send than a plain text, and it is billed to your business line's account like your other texts. Emoji and letters from other alphabets are left out of the picture. If the picture can't be made, the text still goes out without it. If the customer's phone can't take the picture, we send the plain text once instead.

Cash and Check

Same thing, one step earlier. Record the payment first, and once the bill reads Paid, tap Send Receipt. See Record Partial Payments for the Cash or check sheet.

Stripe's Own Receipt

If the customer had an email on file when you ran their card in person, Stripe sends its own receipt too. That one comes from Stripe, not from you, and it is separate from anything you send.

A Bill That Is Only Part Paid

Send Receipt only shows on a bill that is fully paid. If the customer still owes something, collect the rest first. See Record Partial Payments.

If a Send or Payment Is Uncertain

Check that the bill reads Paid and review its Payment History before trying another payment. Check the send result before sending another receipt. If one delivery channel succeeded, retry only the one that failed. Staff with the appropriate role can also check Activity > Sent log.

Last reviewed October 12, 2026.